Covid 19 Policy

We want you to feel confident to book with us so these are the steps we are taking to keep you safe and reassured at this time.

Cancellations

 For bookings made through this website before August 6th 2021 we are currently offering a full refund or the option to change your dates if due to Covid 19 you are unable to travel because of government restrictions or because you have Covid 19 symptoms. Proof  will be required if you need to cancel or re-schedule in these circumstances. 

 

For bookings through this website made after this date we will only give a refund if the government imposes lockdown restrictions preventing travel. We strongly advise that you get travel insurance, policies are available now that offer cover if you are unable to travel because you have covid 19 or can't travel as you've been told to self-isolate by NHS test & trace or by the NHS Covid app.

We ask you please not to visit us if you suspect you have any symptoms of the virus.

 

If we have to close temporarily because of Covid 19 we reserve the right to cancel your booking, even at short notice, for example should one of us at home succumb to the virus or if the government mandates us to close. This is in order to protect you. In those circumstances we will offer a full refund or the option to change your dates.

Cleaning

We have always prided ourselves on the cleanliness of our cottages and now will also be following government guidelines for cleaning between each stay to ensure that we have taken all possible steps to protect you. Every surface including kitchen and bathroom surfaces, light switches, door knobs, hand rails, skirtings etc will be thoroughly cleaned and disinfected with anti bacterial/virucidal products that are certified to the recommended BS EN 1276 and 14476 standards. Soft furnishings will be sanitised. Throws, cushions and laminated information sheets will be rotated so that a fresh set is used for each stay. 

Cleaning products, hand sanitiser and hand wash / soap will be provided for your use whilst staying in the cottage.

Laundry

Bed linen and towels are sent to a local commercial laundry where everything is washed at a high temperature, dried and ironed according to strict hygiene protocols to ensure it is safe to use. 

Social Distancing

All our cottages have key safes to adhere to social distancing guidelines.